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Order Management Specialist

at WMS Industries

Posted: 1/23/2019
Job Reference #: 20835

Job Description

Job ID #: IRC16203


Las Vegas, NV

Functional Area:

Sales Operations

Position Type: Full Time Regular

Business Unit: Gaming

Position Description

Job Summary: Under the direction of Sales Administration management and working closely with assigned account executives the Order Management Specialist will ensure that EGM and EGM conversion orders are entered, processed, and closed in the system in a timely matter.
Essential Job Functions:
• Follow assigned sales procedures as it relates to entering sales orders, sales order processing, RMA processing and sales order follow-up and delivery.
• Act as the order owner throughout the lifecycle of an order, from quote to invoicing.
• Research to include the ability to locate prior contracts and approval status of items being ordered.
• Act as a go-to person for the account executive to solve customer and order issues.
• Responsible for tracking the entire order process from quote request, order entry to shipping and invoicing.
• Work closely with Account Executives and Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc.
• Act as a liaison among sales/customer and the departments that fulfill/manufacture/notify/invoice all of the orders.
• Processes signed agreements or purchase orders received from customers according to company policy.
• Keeps account executives informed of all changes in status of their sales orders including: date of manufacture, shipment and installation
• Responsible for mainting order tracking spreadsheets that are shared with and used by assigned account executives.
• Troubleshoot problems as needed to clear obstacles and keep orders flowing to the customer.
• Process return material authorization (RMA) documents for the return of EGMs to the factory.

Position Requirements

Preferred Experience:
• One to three years related experience
• Oracle and Agile experience preferred
• Working knowledge/experience with Microsoft Office

• Associates degree or equivalent experience

Knowledge, Skills, & Abilities:
• Ability to proactively manage multiple orders with multiple account executives.
• Ability to research and troubleshoot problems.
• Ability to prioritize and meet deadlines.
• Ability to use effectively many different independent systems in order to enter, track, research and follow up on orders and order requests.
• Must be very detail oriented.
• Ability to work effectively without close supervision; must be able to prioritize one’s own work (under multi-task conditions); and perform well under pressure.
• Basic math skills to include understanding discount percentages.
• Intermediate typing proficiency.
• Complete all required assignments in a timely manner with high standards of quality.
• Ability to configure gaming devices to suit customer needs.
• Ability to work with many different departments with follow through to ensure proper completion.
• Excellent written and verbal communications skills in both languages.
• Knowledge of Gaming Industry and regulations preferred, but not necessary.
• Must be flexible and willing to take on additional tasks as job requirements may change.

Physical Requirements:
Work Conditions: Office with sitting/sedentary periods. May require weekend and evening hours occasionally.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here
EEOC Poster.

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